License Transfer Policy

Version 2026-11-05 - Effective November 5, 2026

This policy governs changes to the reseller assigned to a Mint store. It supplements the Reseller Agreement and should be read with the Reseller Fee Schedule.

1. Basic Rules & SunnyPOS's Role

• Each store may be paired with only one reseller at a time.
• Store: May choose or change its reseller, including during a payment dispute.
• Reseller: Manages licenses for paired stores and collects payments under its agreement with each store.
• SunnyPOS: Verifies transfer requests, controls reseller assignments, and remains neutral in payment disputes.
• Fees: SunnyPOS charges applicable reseller fees according to the Reseller Fee Schedule.
• Continuity: Transfers preserve store identity, devices, configuration, and transaction history. Future fees move to the new reseller without overlapping charges.
• Information and gift cards: The former reseller loses access to store information and enterprise reports. Outstanding gift card balances and obligations are preserved; program participation may require separate changes.

2. Reseller Rights

• Activate or suspend licenses for paired stores according to the reseller's agreement with the store and applicable notice requirements.
• Suspend for legitimate nonpayment and pursue outstanding debts after transfer.
• Receive five calendar days to respond after SunnyPOS notifies the reseller of a verified transfer request.
• May not block a store transfer solely because money is owed.

3. License Transfer

1. Request: The store asks SunnyPOS to transfer it to another reseller.
2. Verification: SunnyPOS confirms the requester's identity and authority to represent the store.
3. Notice: SunnyPOS notifies the current reseller; the five-calendar-day response period begins.
4. Response: The reseller may release the store immediately, resolve the dispute, or provide evidence of nonpayment.
5. Transfer: After five calendar days, SunnyPOS may complete a verified transfer without the former reseller's approval. Unresolved ownership or authority questions may delay approval.
6. New reseller: Once the transfer is complete, the new reseller assumes responsibility for applicable future SunnyPOS licensing charges and may activate the license.

4. License Status During Transfer

• Paid and active: The license remains active unless there is another valid reason for suspension.
• Legitimate nonpayment: A valid existing suspension may continue, including during the response period.
• Retaliatory suspension: A reseller may not suspend service solely to obstruct a transfer. SunnyPOS may review contested suspensions.
• Suspended store: A transfer can proceed without automatically activating the license.
• New reseller: May activate the license after transfer and acceptance of applicable future charges.
• Unpaid debts: Remain between the store and its former reseller.

A transfer does not automatically grant free license time or cancel outstanding debts.

5. Store Ownership Verification

SunnyPOS verifies both the requester's identity and authority to act for the store. Depending on available evidence, it may request:

1. Photo identification: A government-issued driver's license, passport, or equivalent ID.
2. Business records: A business license, registration, formation document, or other reliable ownership record.
3. Authority to act: An operating agreement, corporate authorization, or written approval from an authorized owner or officer when needed.
4. Independent confirmation: Verification through official records or previously established store contact information.
5. Disputed ownership: Further verification, or a delay, when authority cannot be established.

A driver's license alone does not prove business ownership. Submit sensitive records through a secure channel; redact unnecessary personal information and limit retention.